Consulting and implementation from one team
We do not hand over a concept paper but a system. The path from analysis to operation stays unbroken.

AI agency in Vienna
OSTWERK is your AI agency in Vienna, with clients in Vienna and Lower Austria. We deliver AI consulting and implementation from one team: the systems run in operation and do not get stuck in the pilot. For SMEs, institutions and the public sector, at a fixed price after the blueprint and on EU infrastructure.
Reply within 24 hours.

Partners
We work for companies, cities and institutions, including the City of Vienna, the Ministry of Education, H&M, Bayer and DenizBank.
AI that works in everyday operations
We analyse your processes, build the automation in and run it. Built in, not bolted on.

Starting point
What you want: AI that works in operations.
What we build
With n8n we automate workflows: processing documents, moving data between tools, pre-sorting requests.
Internal knowledge chatbots based on your own documents (RAG) and assistants for customer service.
Read, check and hand over invoices, contracts and forms to your systems.
Connection to CRM, ERP, Microsoft or Google Workspace and specialist systems, without introducing a new system.
The starting point: we find the process that pays off first and fix scope and fixed price.
Use cases
From a partner form, a publication-ready, SEO-optimised article with meta data and FAQ is created in minutes. A monthly report with recommendations lands in your inbox by itself.
A closing checklist with open items and missing receipts is ready before the deadline hits. Follow-up with clients runs automatically by deadline logic.
Funding applications are read, checked against the guideline and handed to the existing specialist system only when complete. Invoices arrive ready for approval in the existing workflow.
Patient requests are pre-sorted by urgency and assigned to the right team. Billing suggestions are prepared, the professional review stays with the practice team.
Modules & packages
Fixed price
| Leistung | Essential | RecommendedProfessional | IndividualBased on effort, at least Professional |
|---|---|---|---|
| Process analysis & pain points | 1 process | 3 processes | as needed |
| System landscape & data flows | included | included | included |
| Use case prioritisation | included | included | included |
| Solution architecture & tech stack | included | included | included |
| Roadmap & fixed-price offer | included | included | included |
| Proof of concept | not included | included | included |
| GDPR & EU AI Act risk classification | not included | included | included |
| ROI calculation | not included | included | included |
| AI and automation supported: Automation opportunity scan | not included | included | included |
| Workshops | 1 | 2 | as needed |
| Anfrage |
Fixed price
| Leistung | Essential | RecommendedProfessional | IndividualBased on effort, at least Professional |
|---|---|---|---|
| Workflows | 1 | 3 | as needed |
| Integrations / interfaces | 2 | 5 | as needed |
| Users / roles | 5 | 20 | as needed |
| EU hosting, GDPR-compliant | included | included | included |
| LLM components + guardrails | included | included | included |
| Functional QA & acceptance | included | included | included |
| Documentation & training | included | included | included |
| AI and automation supported: Automated eval suite | not included | included | included |
| Security hardening (prompt injection protection) | not included | included | included |
| User pilot | not included | included | included |
| Hypercare | 2 weeks | 4 weeks | as needed |
| Data / workflow migration | Add-on | Add-on | included |
| Anfrage |
Monthly
| Leistung | Essential | RecommendedProfessional | IndividualBased on effort, at least Professional |
|---|---|---|---|
| Monitoring: availability & errors | included | included | included |
| Model & dependency maintenance | included | included | included |
| Token / cost monitoring | included | included | included |
| Support SLA response time | 24h | 16h | 4–8h |
| Change allowance / month | not included | 4h | as needed |
| Fully managed operation | not included | included | included |
| AI and automation supported: AI quality monitoring (output evals) | not included | included | included |
| AI and automation supported: Model upgrade service | not included | included | included |
| Reporting | Quarterly | Monthly | Weekly |
| Anfrage |
Free AI use case check: you tell us, we tell you which process pays off first.
Reply within 24 hours.

Die Zusammenarbeit zwischen Ostwerk und der Culinarius Gruppe: inspirierend, präzise, partnerschaftlich und stets einen Schritt voraus.
Data protection
GDPR, EU AI Act and EU hosting: in the blueprint we clarify which data leaves the company and which does not.
Tech stack
Workflow automation: connects systems and controls processes.
Language models for analysis, summaries and text tasks.
Language models where they are the best choice for the use case.
European language models for use cases with high data protection requirements.
Hosting in the EU for applications and data.
Database for structured data and knowledge bases.
Management of credentials and secrets.
Why OSTWERK
We do not hand over a concept paper but a system. The path from analysis to operation stays unbroken.

We build for operation, not for the demo: tested, documented, robust in everyday use.

No chatbot subscription and no add-on: the automation sits where it saves time.

We maintain, monitor and extend. On request we take over operation completely.

Read: The silent brake, Efficiency is not a virtue, it is a mindset
Services: Web design & web development, Branding agency
Contact person
Your contact for AI projects: Umar, Data & AI Engineer at OSTWERK in Vienna.

FAQ
We bring AI into your daily operations: we analyse your processes, build suitable automations and run them long-term if you like. Consulting and implementation come from one team. The result is not a concept paper but a running system that takes work off your hands.
When recurring tasks with documents, requests or reports take a lot of time and the process is clear enough to automate. In the blueprint we check which process pays off first.
Pure consulting delivers a concept. We deliver consulting and implementation from one team: from the blueprint through the build to ongoing operation.
For recurring workflows with clear rules, such as content creation, monthly reports, client follow-up, application intake, invoice approval or pre-sorting of requests.
In three modular steps: Blueprint (we clarify which processes are worthwhile and deliver concept plus fixed price), Setup (we build, test and document the solution) and Care (ongoing operation and optimisation).
The blueprint starts from €3,000, the setup from €5,000, ongoing operation (Care) from €250 per month. We fix the exact price as a binding fixed price after the blueprint. You know before the build what it costs.
Yes. We build the automation into your existing systems, such as CRM, ERP, Microsoft or Google Workspace and specialist systems. You do not need to introduce a new system.
Manageable: essentially a workshop, providing access and data, and feedback in the acceptance rounds. We take care of the rest.
No, that is exactly what we are here for. You bring your process knowledge, we take over strategy, architecture and implementation.
Data protection (GDPR) and classification under the EU AI Act are an integral part. We provide GDPR-compliant, EU-based infrastructure, host via Scaleway and use European models such as Mistral where it makes sense. Which data leaves the company we clarify in the blueprint.
n8n for workflows, models from Anthropic, OpenAI and Mistral, Scaleway for EU hosting, PostgreSQL for data and Keeper for credentials. Which models we use depends on the use case.
With Care we keep your system running: monitoring, maintenance and support with binding response times. At the Advanced level we take over operation completely in our environment.
The packages differ by how much room AI and automation have in your company. Essential fits if you want to invest few resources and have no capacity for it: a clearly defined process, little effort on your side. Professional fits if the topic matters to you and someone on your side co-owns it, for example in middle management: several processes, more integrations, more safeguards. Individual is for large companies and public institutions where a department looks after the systems. We agree scope and processes with your team. We work out which package fits you in the intro call.
Next step
The free AI use case check shows you. We reply within 24 hours.