AI agency in Vienna

AI agency in Vienna for AI consulting and AI automation.

OSTWERK is your AI agency in Vienna, with clients in Vienna and Lower Austria. We deliver AI consulting and implementation from one team: the systems run in operation and do not get stuck in the pilot. For SMEs, institutions and the public sector, at a fixed price after the blueprint and on EU infrastructure.

View packages

Reply within 24 hours.

Abstract wave-shaped surface in violet and orange on black, symbolising AI automation at the AI agency OSTWERK

Partners

Companies and institutions that build with us.

We work for companies, cities and institutions, including the City of Vienna, the Ministry of Education, H&M, Bayer and DenizBank.

  • Bayer logo
  • H&M logo
  • DenizBank logo
  • clavis logo
  • timebite logo
  • Capra Film logo
  • City of Vienna logo
  • Ministry of Education logo
  • Culinarius Group logo
  • Wildbach- und Lawinenverbauung logo
  • froots logo

AI that works in everyday operations

We analyse your processes, build the automation in and run it. Built in, not bolted on.

  • Blueprint from €3,000
  • Setup from €5,000
  • Operation from €250 per month
  • EU infrastructure, GDPR-compliant
Two OSTWERK team members working together on a laptop on an AI automation

Starting point

Your AI projects stay stuck in the pilot?

What you want: AI that works in operations.

  • Routine eats time that is missing for more important things.Automation: recurring tasks run on their own.
  • There are many tools, but none connects them.Integration: AI sits inside your existing systems.
  • The pilot looks good and never reaches operation.Operation: a system that is tested and documented.
  • Nobody knows which process pays off first.Blueprint: a concept with a fixed price before you invest.
  • Data protection and regulation slow down the decision.Security: EU infrastructure and regulation from the start.

What we build

What OSTWERK builds as an AI agency.

  1. With n8n we automate workflows: processing documents, moving data between tools, pre-sorting requests.

  2. Internal knowledge chatbots based on your own documents (RAG) and assistants for customer service.

  3. Read, check and hand over invoices, contracts and forms to your systems.

  4. Connection to CRM, ERP, Microsoft or Google Workspace and specialist systems, without introducing a new system.

  5. The starting point: we find the process that pays off first and fix scope and fixed price.

Use cases

AI automation by industry.

  1. From a partner form, a publication-ready, SEO-optimised article with meta data and FAQ is created in minutes. A monthly report with recommendations lands in your inbox by itself.

  2. A closing checklist with open items and missing receipts is ready before the deadline hits. Follow-up with clients runs automatically by deadline logic.

  3. Funding applications are read, checked against the guideline and handed to the existing specialist system only when complete. Invoices arrive ready for approval in the existing workflow.

  4. Patient requests are pre-sorted by urgency and assigned to the right team. Billing suggestions are prepared, the professional review stays with the practice team.

Modules & packages

Our AI packages: start small, scale safely.

Fixed price

Packages in module Blueprint (Fixed price)
LeistungEssentialRecommendedProfessionalIndividualBased on effort, at least Professional
Process analysis & pain points1 process3 processesas needed
System landscape & data flowsincludedincludedincluded
Use case prioritisationincludedincludedincluded
Solution architecture & tech stackincludedincludedincluded
Roadmap & fixed-price offerincludedincludedincluded
Proof of conceptnot includedincludedincluded
GDPR & EU AI Act risk classificationnot includedincludedincluded
ROI calculationnot includedincludedincluded
AI and automation supported: Automation opportunity scannot includedincludedincluded
Workshops12as needed
Anfrage

Fixed price

Packages in module Setup (Fixed price)
LeistungEssentialRecommendedProfessionalIndividualBased on effort, at least Professional
Workflows13as needed
Integrations / interfaces25as needed
Users / roles520as needed
EU hosting, GDPR-compliantincludedincludedincluded
LLM components + guardrailsincludedincludedincluded
Functional QA & acceptanceincludedincludedincluded
Documentation & trainingincludedincludedincluded
AI and automation supported: Automated eval suitenot includedincludedincluded
Security hardening (prompt injection protection)not includedincludedincluded
User pilotnot includedincludedincluded
Hypercare2 weeks4 weeksas needed
Data / workflow migrationAdd-onAdd-onincluded
Anfrage

Monthly

Packages in module Care (Monthly)
LeistungEssentialRecommendedProfessionalIndividualBased on effort, at least Professional
Monitoring: availability & errorsincludedincludedincluded
Model & dependency maintenanceincludedincludedincluded
Token / cost monitoringincludedincludedincluded
Support SLA response time24h16h4–8h
Change allowance / monthnot included4has needed
Fully managed operationnot includedincludedincluded
AI and automation supported: AI quality monitoring (output evals)not includedincludedincluded
AI and automation supported: Model upgrade servicenot includedincludedincluded
ReportingQuarterlyMonthlyWeekly
Anfrage

Let's talk about your AI project.

Free AI use case check: you tell us, we tell you which process pays off first.

Reply within 24 hours.

Franz Bernthaler, Geschäftsführer der Culinarius Gruppe
Die Zusammenarbeit zwischen Ostwerk und der Culinarius Gruppe: inspirierend, präzise, partnerschaftlich und stets einen Schritt voraus.
Franz BernthalerGeschäftsführer
connect@ostwerk.at+43 676 85 1528Kantgasse 3/2/22, 1010 Wien

Data protection

GDPR, EU AI Act and EU hosting: in the blueprint we clarify which data leaves the company and which does not.

  • EU hosting via Scaleway
  • European models such as Mistral
  • GDPR-compliant, EU-based infrastructure
  • EU AI Act classification in the blueprint

Tech stack

Our tech stack for AI automation.

  1. Workflow automation: connects systems and controls processes.

  2. Language models for analysis, summaries and text tasks.

  3. Language models where they are the best choice for the use case.

  4. European language models for use cases with high data protection requirements.

  5. Hosting in the EU for applications and data.

  6. Database for structured data and knowledge bases.

  7. Management of credentials and secrets.

Why OSTWERK

Why OSTWERK as an AI agency?

  1. Consulting and implementation from one team

    We do not hand over a concept paper but a system. The path from analysis to operation stays unbroken.

    Hand sketching a concept on paper next to a laptop, tinted in violet and orange
  2. AI in live operation instead of the pilot

    We build for operation, not for the demo: tested, documented, robust in everyday use.

    Hands typing on a keyboard in front of a monitor with code, tinted in violet and orange
  3. AI cleanly integrated into existing systems

    No chatbot subscription and no add-on: the automation sits where it saves time.

    Hands drawing a grid layout next to a keyboard, tinted in violet and orange
  4. Operation and further development after go-live

    We maintain, monitor and extend. On request we take over operation completely.

    Hands holding a smartphone with an app interface, tinted in violet and orange

Contact person

Your contact for AI projects: Umar, Data & AI Engineer at OSTWERK in Vienna.

  • Consulting and implementation from one team
  • Clients in Vienna and Lower Austria
  • Reply within 24 hours
Meet the team
Umar, Data & AI Engineer at the AI agency OSTWERK, sitting in the office in Vienna

FAQ

Frequently asked questions about the AI agency OSTWERK.

What exactly does OSTWERK do as an AI agency in Vienna?

We bring AI into your daily operations: we analyse your processes, build suitable automations and run them long-term if you like. Consulting and implementation come from one team. The result is not a concept paper but a running system that takes work off your hands.

When does AI consulting make sense for my company?

When recurring tasks with documents, requests or reports take a lot of time and the process is clear enough to automate. In the blueprint we check which process pays off first.

What is the difference between an AI agency and AI consulting?

Pure consulting delivers a concept. We deliver consulting and implementation from one team: from the blueprint through the build to ongoing operation.

Which processes suit AI automation best?

For recurring workflows with clear rules, such as content creation, monthly reports, client follow-up, application intake, invoice approval or pre-sorting of requests.

How does an AI project work?

In three modular steps: Blueprint (we clarify which processes are worthwhile and deliver concept plus fixed price), Setup (we build, test and document the solution) and Care (ongoing operation and optimisation).

What does AI automation cost and how is it billed?

The blueprint starts from €3,000, the setup from €5,000, ongoing operation (Care) from €250 per month. We fix the exact price as a binding fixed price after the blueprint. You know before the build what it costs.

Can AI be integrated into existing systems such as CRM or ERP?

Yes. We build the automation into your existing systems, such as CRM, ERP, Microsoft or Google Workspace and specialist systems. You do not need to introduce a new system.

How much effort does it take on our side?

Manageable: essentially a workshop, providing access and data, and feedback in the acceptance rounds. We take care of the rest.

Do I need AI know-how in my company myself?

No, that is exactly what we are here for. You bring your process knowledge, we take over strategy, architecture and implementation.

Is the AI automation GDPR-compliant and where is data processed?

Data protection (GDPR) and classification under the EU AI Act are an integral part. We provide GDPR-compliant, EU-based infrastructure, host via Scaleway and use European models such as Mistral where it makes sense. Which data leaves the company we clarify in the blueprint.

Which tools and AI models does OSTWERK use?

n8n for workflows, models from Anthropic, OpenAI and Mistral, Scaleway for EU hosting, PostgreSQL for data and Keeper for credentials. Which models we use depends on the use case.

Who runs the solution after go-live?

With Care we keep your system running: monitoring, maintenance and support with binding response times. At the Advanced level we take over operation completely in our environment.

What is the difference between Essential, Professional and Individual?

The packages differ by how much room AI and automation have in your company. Essential fits if you want to invest few resources and have no capacity for it: a clearly defined process, little effort on your side. Professional fits if the topic matters to you and someone on your side co-owns it, for example in middle management: several processes, more integrations, more safeguards. Individual is for large companies and public institutions where a department looks after the systems. We agree scope and processes with your team. We work out which package fits you in the intro call.

Next step

Which process pays off first?

The free AI use case check shows you. We reply within 24 hours.

Book an intro call