AI · Monthly
AI · Care
Your system runs stably: monitored, maintained and backed by guaranteed response times.
OSTWERK, digital agency in Vienna.
Services
AI · Care: what is in which package
Monthly
| Leistung | Essential | RecommendedProfessional | IndividualBased on effort, at least Professional |
|---|---|---|---|
| Monitoring: availability & errors | included | included | included |
| Model & dependency maintenance | included | included | included |
| Token / cost monitoring | included | included | included |
| Support SLA response time | 24h | 16h | 4–8h |
| Change allowance / month | not included | 4h | as needed |
| Fully managed operation | not included | included | included |
| AI and automation supported: AI quality monitoring (output evals) | not included | included | included |
| AI and automation supported: Model upgrade service | not included | included | included |
| Reporting | Quarterly | Monthly | Weekly |
| Anfrage |
Process
How we look after your AI system.
Monitor
We monitor availability, errors and token costs.
Maintain
We maintain models and dependencies and implement changes within the allowance. From Professional we also check the quality of the outputs.
Report
You get the report quarterly, monthly or weekly depending on the package.
FAQ
Frequently asked questions about AI · Care
How fast do you respond to incidents?
It depends on the package: Essential within 24 hours, Professional within 16 hours, Individual within 4 to 8 hours.
Who runs the solution after go-live?
With Care we keep your system running: monitoring, maintenance and support with binding response times. From Professional we take over operation completely.
How is Care billed?
At the monthly price. The scope depends on the package.
Next step
Your system runs. We keep it stable.
Tell us where you stand. We reply within 24 hours.